Open database for diverse integration
The Clarity Communication Center uses a total of four databases based on Microsoft SQL Server for data storage. As an open system, Clarity customers are provided with the description of the database. Therefore, all data, from settings to individual calls, can be queried using SQL. This enables versatile integration into other applications.
Workforce management systems can be easily queried about call volume. This means that planning is always carried out with the most up-to-date data and forecasting is simplified, as time-consuming import and export routines are no longer required. Likewise, a business intelligence system can be supplied with data.