Business and contact center communications are united in an end-to-end software suite that integrates seamlessly into existing IT architectures.

Whether you are a business or contact center user, with the Clarity Communication Client you and your colleagues use only one interface. This is completed by the Clarity Clients for Web, iOS and Android for mobile working. The suite is rounded off by the Report-Constructor, your freely configurable statistics and reporting tool and the graphical ScriptEditor for creating even complex call flows. Thanks to its flexible and vertically adjustable structure, the Clarity Communication Center can be adapted to your needs in no time at all. Operation is possible both on premises and in the data center. Full virtualisation allows the solution to be integrated into your existing infrastructure. Whether on hardware, VMware, Hyper-V, Azure, Xen – the Clarity Communication Center can be integrated into any environment. Redundancy of the Clarity Communication Center can be realised with standard server functionalities without additional Clarity licenses.

Features not available in Microsoft Teams are supplemented by interaction with the Clarity Communication Center.

For example, name resolution on an incoming call is also available to Teams users using the address books connected to Clarity. All ACD functions can be used in combination with the Teams client. For incoming hotline calls, the Teams client displays the hotline name as well as the caller number and caller name.

Furthermore, presence information is also exchanged bidirectionally between Microsoft Teams and the Clarity Communication Center.