Discover the latest tech trends!
Summer is in full swing, bringing with it exciting technological advancements. Take a look at the latest features of the Clarity Communications Center, explore the hottest trend from our long-standing partner Snom, and discover an innovative “Made in Germany” idea for simplified online shopping—there’s something for everyone. For example, with the book “Project Management for Dummies,” you can always keep a cool head. Get inspired and stay up to date with everything the tech world has to offer!
- News from the Clarity Communication Center
- New to the market: Snom SP800
- Innovative idea: KeyOne
- Book giveaway: “Project Management for Dummies”
Enjoy reading!
News from Clarity
Communication Center
In addition to general improvements, such as the expansion of the alarm server and the significantly enhanced look and feel of the conference planner, Clarity AG presents the following features in more detail:
Enhanced Report Constructor
The Report Constructor now allows multiple reference values to be linked together. For example, the reference value maximum wait time can be combined with call duration.
In the illustration, the number of calls is set up as a column that relates to three reference values: total call time, talk time, and connected time. In this case, the column would display the number of calls that meet specific criteria, such as a minimum/maximum call duration of XX seconds/minutes/hours, a minimum/maximum talk time of XX seconds/minutes/hours, and a minimum/maximum connected time of XX seconds/minutes/hours.
All reference values can also be defined as between specific ranges, for example, talk time between 10-20 seconds/minutes/hours.
Expansion of Hotkeys
The Clarity Communication Client allows users to set custom key combinations, commonly known as hotkeys, for various actions. A frequently requested feature from our customers was the ability to use hotkeys in the web client. This will be possible in the upcoming version.
Web client users will soon be able to highlight phone numbers from third-party sources—such as an Excel list or a website—and dial them directly. This significantly enhances user convenience.
In the next newsletter, you will learn more about individual call forwarding settings for different break reasons. Additionally, you can look forward to the new release, scheduled for spring 2024, which will introduce even more exciting and innovative features.
New Reference Metric
With the addition of the new reference metric “number of calls in the queue,” another key performance indicator can now be retrieved. This metric is easily accessible via the search function in a new column.
Queries
Previously, specially created queries were automatically sent to the administrator via email. With the new Report Constructor functionality, administrators can now independently access the results of their queries. This enhancement integrates queries directly into the system, enabling easy management.
SRTP Protocol
The Clarity Softphone supports SRTP, the highest standard for data security in real-time transmission. The Secure Real-time Transport Protocol (SRTP) is a security protocol designed specifically for the secure transmission of real-time data such as voice and video streams. It extends the basic Real-time Transport Protocol (RTP), which is commonly used for transmitting multimedia data over networks.
SRTP is widely used in applications such as Voice over IP (VoIP), video conferencing, and other real-time communication services, where data security is a key concern. It ensures that confidential information remains protected during transmission and cannot be intercepted or tampered with by unauthorized parties.
Favorites Folder
Previously, users could save their contacts in a single favorites folder within the client. Based on popular demand, the latest version of the Windows client now allows the creation of multiple favorites folders. This feature further simplifies daily use and enables a more customized experience.
New Features in the Windows Client
The highly valued offline mode is now also available in the Windows Client. Users can continue their work and stay productive while their presence information remains hidden from others. Thanks to offline mode, users can maintain their workflow seamlessly, eliminating unwanted interruptions and productivity losses.
The enhanced call forwarding menu, which was extensively detailed in the last newsletter, is now also available in the Windows Client. This update makes call management even more flexible and efficient, allowing users to set additional forwarding targets for both internal and external calls. This feature enables more precise control over call routing.
If you are interested in learning more about the Clarity Communication Center, feel free to contact us by phone at +49 6172 1388-560 or via email at vertriebsinnendienst@clarity-ag.net.
New to the Market: Snom SP800
A new product has been introduced by Clarity’s long-standing partner Snom: the SP800.
The SP800 is the ideal solution for companies looking to connect their employees via Remote Virtual Desktop Infrastructure (VDI) or a soft client through the cloud.
This setup is particularly common in call centers or environments where staff work remotely and typically log into the company’s mainframe or terminal server environment using a soft client. Industries such as banking, insurance, and public administration frequently rely on this solution due to its high level of security against external misuse.
However, this security comes with a major drawback: limited processing power often results in poor voice quality. This is where the SP800 makes a difference. Equipped with the D862 desk phone technology, it guarantees crystal-clear audio quality while still meeting strict security requirements. Thanks to its sleek design, the SP800 can be conveniently placed on or under the employee’s desk.
If you’re interested in learning more about the SP800, feel free to contact us by phone at +49 6172 1388-560 or via email at vertriebsinnendienst@clarity-ag.net.
A Smarter Way to Shop Online with KeyOne
Filling out tedious and error-prone online forms when shopping can be frustrating. But now, there’s a solution: KeyOne allows you to store all the data needed for an online checkout behind a single key. You can also save multiple addresses, such as a secondary residence, vacation home, or business address, giving you the flexibility to choose your preferred delivery destination at checkout. Thanks to KeyOne’s innovative features, you can even receive deliveries with precision down to the square meter.
KeyOne is not just about convenience—it also prioritizes data security. There’s no need to register with every online shop just to place a quick order. Instead, you can shop as a guest using a custom alphanumeric key, just seven characters long, and complete the checkout process faster than ever before. Plus, your data remains secure—stored centrally with the German company KeyOne, rather than being scattered across countless online retailers. This significantly reduces the risk of exposing personal and sensitive information.
Exciting events and exclusive discount promotions with various online stores are coming soon! KeyOne will continue to expand, forming new partnerships that bring even more benefits to users. Register for free today and secure your personal Key!
In this book you will learn how the functions of Excel and other Microsoft 365 programs support you in initiating, planning and monitoring projects. From risk analysis to forecasting: Get to know typical project management methods and learn in particular how to prepare information and data with Excel, visualize it attractively and then present it to the client and team. File management and digital collaboration using OneDrive and Microsoft Teams are also covered. So nothing stands in the way of successful project completion.
Authors Andrea Windolph and Dr. Alexander Blumenau are passionate about project management! As experienced professionals, they run projekte-leicht-gemacht.de—a go-to resource for project managers who value pragmatic solutions and easy-to-understand guidance over complex theories.
Philip Kiefer has been a freelance author for over 20 years, publishing hundreds of books, many covering computer and office-related topics. He has a talent for breaking down even the most complex subjects into clear and understandable explanations.
Simply reply to this newsletter with the subject line “Project Management” by September 6, 2024, to enter the giveaway. Winners will be notified via email.
Clarity AG wishes you the best of luck!